Knowledge, Skills & Abilities:

• Minimum of 5 years of experience (and 2-3 successful ServiceNow implementations) of experience in implementing Enterprise Service Management, ITSM in ServiceNow Engagements
• Strong functional knowledge in all aspects of Service Management and ITIL practices
• Experience working with Integrations (Web services, REST API’s) and UI Designs
• Interacts cross functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business
• Experience with leading geographically separated customers and onshore/offshore teams
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.