Specific Technical Requirements:

1. Extensive IT Service Delivery Experience – At least 8+ years of proven success in managing IT service delivery operations, including incident management, problem resolution, and continuous service improvement.
2. Vendor & Stakeholder Management – Strong ability to oversee external vendors and maintain productive relationships with stakeholders, ensuring service level agreements (SLAs) are met and optimized.
3. Budget & Financial Oversight – Experience in budget planning, forecasting, and cost optimization, ensuring financial efficiency and alignment with business objectives.
4. Expertise in IT Frameworks & Methodologies – Deep understanding of #ITIL, #Agile, #PMP, #PMI, and #ServiceNow, with practical knowledge of service management best practices, continuous integration, and workflow automation.
5. Hands-on Experience with Service Management Tools – Practical use of #ServiceNow, #AzureDevOps, #Docker, #Kubernetes, and #CI/#CD tools to automate and streamline IT service delivery processes.